REFUND POLICY
If We Mess Up, We Fix It
Look — we run a tight pit, but if your order shows up damaged, wrong, or missing something, let us know within 7 days of delivery. Our team will leap through a ring of fire to make it right.
We might ask for a quick photo so we can track down the culprit. Could be a shipping gremlin. Could be a rogue raccoon. Could be The Don. It’s usually The Don.
No Returns on Opened Food
Once a rub is opened, it’s officially part of your household. We cannot accept returns on opened food products — not because we’re mean, but because the FDA would body‑slam us into next week.
Unopened items may be eligible for return within 14 days, but you must get approval first. Do not send anything back without checking in. Packages that show up unannounced will be fed to Grillzilla.
Refunds (The Money Part)
Approved refunds go straight back to your original payment method. It may take 3–5 business days for you bank to process the refund.
Lost or Delayed Packages
Once your order leaves our hands, it’s in the wild. If it goes missing or takes a scenic detour, we’ll help track it down and work directly with the carrier to make it right!
Non‑Refundable Items
Some things just can’t come back to the pit:
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Opened/used food products
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Digital downloads
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Gift cards
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Clearance or final‑sale items
Need Backup?
Email info@rukiddingmebbq.com with your order number and what we can do to help!